Terms and Conditions
- All pets must be up to date with their vaccinations, flea and worming treatment.
- All dogs must wear a collar and ID tag at all times.
- You must agree that to your knowledge your pet is in good health.
- If your pet becomes ill whilst with us, we will inform you immediately and consult your usual vet (where possible). You, the owner, must pay for any costs for veterinary treatment. Your pet will be treated under your name and address.
- In the unlikely event that your pet passes away whilst in our care, we will contact you immediately and follow your wishes.
- We accept no liability in the unlikely event that your pet becomes ill or passes away whilst in the care of Four Paws Medway.
- All dogs are walked on lead to begin with until they bond with us and/or other dogs - this can take quite some time and it will only be once the dog can be fully trusted in our care and in a safe/enclosed area that they will go off lead and only with you, the owner's written permission.
- Four Paws Medway will arrange a suitable time to collect/return your dog to suit your specific needs.
- Your house keys are kept by Four Paws Medway for your (and our) convienience. Alternative arrangements can be made but at your additional expense.
- For your and our peace of mind Four Paws Medway has fully comprehensive insurance:
- Public Liability
- Care, Custody and Control of animals in Four Paws Medway care
- Loss of Key Cover
- Please leave all accessories (lead, muzzle, coat, balls etc) in a clear, specific area for collection. If your dog prefers a certain type of treat, please supply, or we will provide our own.
- All payments are requested by bank transfer or cash on the last walk / home visit of the week.
- Any cancellations should be made as soon as possible before the walk / home visit due date. Any cancellations made less than 24 hours before the walk / home visit time will incur a full charge at your normal dog walk / home visit rate. If we are unable to get access into a property to collect a dog / visit your pet, this will also be charged in full.